HOW TO MEASURE SUPPLY CHAIN PERFORMANCE

28 | R i g h t S c o r e s ™ RightChain™ practices in customer service, inventory, supply, transportation, warehousing, metrics, outsourcing, technology, security, and organization. We use those practices as a part of our RightChain™ Practices Assessment Program. Individual practices assessments for each of the ten RightChain™ areas are conducted (Figure 10) using our RightChain™ Practices Assessment System and summarized into a RightChain™ Gap Chart (Figure 11). The RightChain™ Gap Chart essentially acts as a supply chain report card. The size of the gaps combined with the overall sales of the company provides a high-level financial opportunities analysis (Figure 12).