HOW TO MEASURE WAREHOUSE PERFORMANCE

Metrics Due Diligence

SG-CS-AC1¹

KPI ID

KPI Name KPI Owner

On Time Delivery / Arrival

Basics

Supply Group

% of total orders delivered on time (or within time window)

Definition

To be defined

What is the collection method?

Delivery information captured in JDE (need to further investigate what is captured and where)

What is the source?

Supply Group

Business Unit measured?

[# of orders delivered within service level]/[Total orders] (Calculated as orders where [Order delivery time]-[Order receipt time]<=[Service promise time]

Data Collection

What is the formula, scale, assessment used?

Weekly, monthly, quarterly End of the month Recurring

Frequency of collection, when and how long for?

To be defined

Who collects the data?

Tolerance levels are recommended to differentiate between based on criticality, costs and volume shipped. A decision is also required to decide what should carry a higher weighting; OT or IF

What are the performance tolerance levels?

Target

What are the reason codes and attributability per "misses"?

Order is delayed at customer receiving location due to customer fault Non-controllable circumstances lead to order being delayed (e.g. floods, etc.)

Monthly Recurring

Reporting frequency (when and how long for?) 1

Reporting

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