HOW TO MEASURE WAREHOUSE PERFORMANCE

• Another thing I have learned in thirty years of assisting organizations with operations performance is that the methods of performance measurement matters; and it matters a lot, to ourselves, to people under our influence, and even to God. • One of the principles of human nature I have observed, in the hundreds of operations I have been blessed to visit, is that people behave based on the way they are measured. That said, if we are given a healthy mission, definition of success, and accompanying metrics, we will make a lot of healthy decisions. Unfortunately, the reverse is also true. • The culture of an organization, an operation, a team, or a family, is primarily expressed through what if values. Explicitly or implicitly, what it values gets measured. • I believe this dynamic is why God cares so much about measurement. Accordingly, I recently came across the following quote from Him. • “You shall do no wrong in judgment, in measures of length or weight or quantity. With what measure you measure, it will be measured to you. You must have accurate and honest weights and measures, so that you may live long in the land the LORD your God is giving you.” • To a large degree, the way we measure defines our success and longevity of life. Measurement matters! A lot!

MEASURMENT MATTERS

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