HOW TO MEASURE WAREHOUSE PERFORMANCE

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Ten Traits of World-Class Performance Metrics

1. Relevant When the metric changes, it means something 2. Data Supportable There is timely, reliable data available for the metric 3. Actionable Metric movements are tied to process adjustments 4. Quantifiable Numerical, data-based, logical, formulas are used 5. Benchmarkable Units of measure are consistent with industry norms

6. Comprehensible Common sense is inherent in metric construction 7. Memorable The number and names of the metrics are memorize-able 8. Aligned The metrics align vertically and horizontally 9. Balanced The metrics address cost, service, and workplace 10. Spanning The metrics cover the full range of the activity

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