SUPPLY CHAIN SERVICE STRATEGY

E d w a r d H . F r a z e l l e , P h . D . of doing so, and optimizing the service they provide is good service. Counting the cost is good service! 3.2 Supply Chain Service Methodology We developed the RightServe™ methodology (Figure 3.3) to help our clients optimize and implement profitable service offerings. The methodology advances through four steps. The first is RightSales™, customer valuation and stratification, allowing us to prune and prioritize customers for service. The second is RightPrice™, order valuation and stratification allowing us to prune, prioritize and price orders for delivery. The third step is RightTerms™, crafting and implementing a supply chain service strategy with channels, strata, dimensions, and levels of service. The fourth and last step is RightScores™, monitoring the supply chain’s service performance and customers’ satisfaction. This four-phase cycle should repeat at least quarterly and ideally be included within a monthly S&OP. | 15

RightChain™