SUPPLY CHAIN SERVICE STRATEGY

E d w a r d H . F r a z e l l e , P h . D . customers so excited about us that they will tell their friends and neighbors.” Lastly, is what we call a “mature” approach where the service policy is stated, quantified, differentiated within channels, and stratified by customer and SKU. Supply Chain Service Policy Components A mature supply chain service policy is comprised of the following four components (Figure 3.19): • Service Channels • Service Strata • Service Dimensions • Service Levels An example supply chain service policy constructed for a large food company is provided in Figure 3.20. | 41

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