COMPETING WITH SUPPLY CHAIN STRATEGY

RightChain ™ Service Policy Example

Response Time (Hours)

Value Added Services

Minimum Order Quantity Consolidation

Service Segment

Customer Item Class Fill Rate

Returns Policy

100% Custom None 100% Custom None 100% Custom None 50% Limited 1000+ 50% Limited 500+ 0% None 100+ 50% None 5000+ 0% None 1000+ 0% None 500+

Custom Custom Custom

I

A - A 99.0% 24 A - B 95% 24 A - C 85% 48 B - A 97% 24 B - B 90% 48 B - C 80% 72 C - A 90% 48 C - B 75% 72 C - C 50% 96

II

III IV

Partial Partial Partial Partial Partial Partial

V

VI

VII VIII

IX

RightChain™ Service Policy for a Major Semiconductor Manufacturer

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