HOW TO MEASURE SUPPLY CHAIN PERFORMANCE

12 | R i g h t S c o r e s ™ motivational. That’s not helpful. I have never seen a workforce work so hard to not work. I have also never seen such a lack of leadership. A critical aspect of effective leadership is providing helpful performance goals. 2.2 Supply Chain Scoreboard So how do you develop and implement a set of metrics and targets that meet all those criteria? Our best attempt is the RightChain™ Scoreboard depicted in Figure 2.x. Let’s go through it. 1. Note that the scoreboard is organized according to a servant leadership culture; thereby aligning the metrics with our client’s corporate culture. The metrics are organized into three major blocks – employee facing metrics to reflect the desire to serve employees with a great place to work; customer facing metrics to reflect the desire to serve customers with excellent customer service; and shareholder facing metrics to reflect the desire to serve shareholders with a high return relative to their risk. 2. The scoreboard spans each of the supply chain activities and culminates in summary metrics that tie the workings and motivations of the supply chain together. 3. Practices. Like sports teams, organizations perform based on the way they practice. If a teamhas poor practices, their