How to Measure Warehouse Performance

Warehouse Performance, Cost, and Value Measures APPENDIX 1. WORKFORCE FACING METRICS

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Category Definition Safety HBA Hours Between Accidents Total Man Hours Worked in 12 Months Divided by the Number of Accidents Incurred in that 12 Months HBLTA Hours Between Lost Time Accidents Total Man Hours Worked in 12 Months Divided by the Number of Lost-Time Accidents Incurred in that 12 Months Satisfaction WFT Workforce Turnover Number of Individuals Employed during the Course of 12 Months Divided by the Number of Positions Required XFW Cross Functionalism Portion of the Warehouse Workforce Trained for and Engaged in Multiple Warehouse Jobs Oversight OTS Operator to Supervisor Ratio The Ratio of the Number of Operators in the Warehouse to the Number of Supervisors Metric

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