How to Measure Warehouse Performance

Warehouse Performance, Cost & Value Measures APPENDIX 2. CUSTOMER FACING METRICS

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Category Definition Accuracy LSA Line Shipping Accuracy Ratio of total order lines shipped without errors to the total number of order lines shipped. OSA Order Shipping Accuracy Ratio of total orders shipped without errors to the total number of orders shipped. LPA Line Picking Accuracy Ratio of total lines picked without errors to the total number of order lines picked. OPA Order Picking Accuracy Ratio of orders picked without errors to the total number of orders picked. LIA Location Inventory Accuracy Ratio of the number of locations without inventory discrepancies to the total number of warehouse locations. On Times OTAP On-Time Arrival Percentage Ratio of the total number of orders arriving on-time to the total number of orders shipped. Perfection WPOP Warehouse Perfect Order Percentage Ratio of the total number of orders shipped without defect (arriving on-time without errors) to the total number of orders shipped. Metric

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