SUPPLY CHAIN SERVICE STRATEGY

52 | R i g h t S e r v e ™ RightScores™ | Service Performance Optimization Once the supply chain service policy has been developed and implemented, the next step is to monitor how well the supply chain lives up to its promises. As we will discuss in a bit, the dimensions of service the supply chain is most ably prepared to impact are inventory availability, response time, delivery frequency, and delivery timing. The byproduct metrics become fill rate and on-time delivery. Joined together they are on-time-in-full, or OTIF. If we add order accuracy to the mix we get on time, in full and accurate; commonly known as the perfect order percentage.

On Time

Accurate

In Full

Figure 3.24 Components of a Perfect Order