SUPPLY CHAIN SERVICE STRATEGY

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Measure Competition Satisfaction Fill Rate 98.6% 99.1% 99.3% -0.2 On Time 93.4% 92.8% 92.3% +0.3 OTIF 92.1% 91.9% 91.7% -0.1 Accuracy 97.7% 98.2% 98.4% -0.1 Perfect Order Percentage 89.9% 90.2% 90.2% 0 Figure 3.25 RightServe™ Scoreboard Not only should we be concerned with how we are doing relative to our past performance, but also relative to our competition. We call that monitoring service competitiveness analysis. We should be particularly concerned with the dimensions of service that are especially important to the customer, and where our performance relative to the competition is low. In the example, inventory availability and DC locations are our two supply chain service vulnerabilities. Guess what the focus of the next supply chain planning meeting will be? Previous Current

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